Defective Print and Issues

 

 

 

All products go through a quality control inspection before being sent to the customer.

Please, inspect the product upon reception and send us a picture and the order number within 10 days of receiving the package in the cases below.

 

  • If the customer receives a defective print

  • If the customer receives a damaged product.

  • If the customer receives the wrong size or wrong quantity.

 

The deviation between on-screen and physical products is not due to printing errors and is not considered a defect.

 

A replacement will be sent at our expense or a refund will be issued after the complaint is validated 

 

 

 

 

  • Sometimes during the printing process, the garment can get dirty. Wash the product and the stain will come off.