Shop Terms

  

Contact us within 10 days of receiving the package in the following cases.

  • If the customer receives a defective print.

  • If the customer receives a damaged product.

  • If the customer receives the wrong size or quantity.

  • If the product gets damaged or lost during transit.

Once the complaint is validated, a replacement will be sent at our expense or a refund will be issued. 

 

 

  

Partial Refund (Noncompliance Terms) 

This Rule is only applicable for returns of non-defective or undamaged items. 

 

Unopened packages: 

  • The full amount of the item will be refunded.
  •  The shipping fee is not refunded. 

 

Opened and unused items: 

  • A partial refund (50%) of the amount of the item will be refunded.  
  • The shipping fee is not refunded. 

 

If any damages are discovered no refund will be issued. 

No Return Label will be provided and customers must pay the return shipping fees. It must be registered with a trackable number to the address below.

 

Mariana Martine 

438-0205

Shizuoka-Ken Iwata-Shi Horinouchi 1638-17  

Japan.

 

 

 

Non-Refundable

 

  1. If the customer wishes to exchange or return the item.

  2. If the customer cancels the order in production. 

  3. If the customer orders the wrong size or quantity.

  4. If the customer provides the wrong address.

  5. If the customer rejects the order during delivery.

  6. If the customer abandons the package held in customs/post office.

  7. If the package gets lost/stolen after being delivered. 


      We are not responsible for stolen packages once delivered to the customer's house.
      If you proceed with the purchase, it means you have read, and understand our terms, and no refund or new package will be sent to replace it.