Refunds

 

Refund

Refunds are automatically sent back to the original payment method, within 10 business days, when the customer doesn’t agree to replace the defective print or the damaged item.

Remember it can take some time for your bank or credit card company to process it back to you.

Contact us, If more than 15 business days have passed since the refund was approved.

 

 

Partial Refund (Noncompliance Terms) 

This Rule is only applicable for returns of non-defective or undamaged items. 

 

Unopened packages: 

  • The full amount of the item will be refunded.
  •  The shipping fee is not refunded. 

 

Opened and unused items: 

  • A partial refund (50%) of the amount of the item will be refunded.  
  • The shipping fee is not refunded. 

 

If any damages are discovered no refund will be issued. 

No Return Label will be provided and customers must pay the return shipping fees. It must be registered with a trackable number to the address below.

 

Mariana Martine 

438-0205

Shizuoka-Ken Iwata-Shi Horinouchi 1638-17  

Japan.

 

 

Non-Refundable

  1. If the customer wishes to exchange or return the item.

  2. If the customer cancels the order in production. 

  3. If the customer orders the wrong size or quantity.

  4. If the customer provides the wrong address.

  5. If the customer rejects the order during delivery.

  6. If the customer abandons the package held in customs/post office.

  7. If the package gets lost/stolen after being delivered. 


      We are not responsible for stolen packages once delivered to the customer's house.
      If you proceed with the purchase, it means you have read, and understand our terms, and no refund or new package will be sent to replace it.