Welcome


Mariana Martine is a graphic designer based in Japan, offering eco-friendly, made-to-order products. This means that each design is printed after your order is confirmed.

Orders placed on our website will be processed by a third-party company responsible for the production and shipping of the orders. 

They use a global network of production centers, routing orders to the nearest facility whenever possible, in some cases having orders processed at an overseas facility.

 

All products are tested for both brand and print quality. A print sample of one of our designs is provided to ensure transparency, and products without the print sample will be uploaded once available.

 

For assistance

For assistance, messages will be handled personally by the designer/owner (Mariana Martine) as soon as possible between 9:00 AM and 9:00 PM (JST).

Only messages regarding orders and potential customers may be sent directly to WhatsApp, any other messages will be discarded without a response.

 

 

Orders & Cancellations

Orders are automatically placed on hold for 12 hours.

Contact us within 12 hours of purchase if you wish to change or cancel your order.

For a faster process, you can cancel the order using the button displayed in the customer's account, which is only visible when the order is in the unfulfilled stage."

We do not offer exchanges. Returns of non-defective, undamaged products and cancellations during or after production for both small quantity and bulk orders are not accepted and are non-refundable.

For clarification, please review the refund for non-compliance with our terms before making a purchase.

 

 

Upon arrival...

Inspect the product upon arrival and contact us within 7 days if you receive a defective print, incorrect size, or quantity, providing the order number and evidence, as described below.

Once verified, the free replacement will be sent as quickly as possible. However, delays may occur if the product is out of stock and will be shipped once it is back in stock. 

  • Small-quantity orders: The order number and a picture.

  • Bulk orders: The order number, pictures, and a video following the required instructions.


 

Must Read

Please read the policies carefully before proceeding with the purchase.

 

 

You must be at least 18 years old to make a purchase and carefully read all the information provided.

By making a purchase, you acknowledge that you have read, understood, and agreed to our terms.

If you have any questions, please don't hesitate to contact us.

  

 

 

Thank You!