Refunds

Refunds are automatically issued to the original payment method within 10 business days. 

Please allow time for your bank or credit card company to process the refund. Contact us if you have not received it within 15 business days.

 

Refund for Non-Compliance With Our Terms

In cases where a customer returns a non-defective product in violation of our no-return policy above, or cancels an order during or after production, the following non-compliance refund terms apply:

This applies to the following conditions:

• Cancellations during or after production.

• Returns of non-defective products.

• Return Period: Within 14 days of delivery.

• Condition: In its original packaging, unopened and unused.

• Non-refundable: Shipping fees, return shipping costs, and any additional charges, including third-party forwarding service fees.

 

The refund is based on the product price, and issued after the product inspection. Customers may choose one of the following:

• 100% of the product price as store credit (no restocking fee), or

• Product price − restocking fee: 50% fee for small-quantity orders, 60% fee for bulk orders.

Note: The restocking fee applies to recover production costs, as products are printed upon request and held for 12 hours before production.