Non-refundable

• Exchanges & returns of non-defective products.

• Cancellations during or after production.

• Incorrect size or quantity ordered by the customer.

• Incorrect address provided by the customer.

• Package rejected by the customer during delivery.

• Package abandoned in customs or at the post office.
  

• Lost or stolen packages after delivery.

• Large quantity / Bulk orders: cancellations during or after production and the returns of orders.

 

Marked as "Delivered"

Once the tracking status is marked as “Delivered,” the package is considered delivered to the address provided and becomes the customer’s responsibility.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

Lost or Stolen Packages

Once your tracking number is active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

We are not responsible for lost or stolen packages and, no refund will be issued once they have been delivered to the customer’s address.