Orders placed through our website will be processed by Gelato Global Network.

Extra Charges

Customs duties and other fees may apply depending on your country’s regulations. Customers are responsible for any charges.

Customers using third-party forwarding services are also responsible for all related fees, including costs for receiving replacements due to defective prints or other issues.

 

Shipping Availability

 

America:

 Brazil, Canada, and The United States.

Europe:

Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, the United Kingdom, and Switzerland.

Oceania and Asia:

Australia, New Zealand, Japan.

 

Shipping Companies

FedEx, DHL, Asendia, La Poste, Post NL, USPS, Royal Mail, and JP Post.

 

Shipping Method

Standard Shipping 

 

Estimated Delivery Time 

Estimated times exclude production time (2–3 business days).

 

• North America:  4 - 7 Business days 

• Asia: 10 - 20 Business days

• Oceania:  5 - 7 Business days 

• Europe:  4 - 7 Business days 

• South America:  9 - 15 Business days 

• Rest of the World: 9 - 15 Business days  

Delivery times are estimated and cannot be guaranteed. Delays may occur, and we cannot be held responsible. 

 

Tracking

The tracking number will be sent to the email you provided at checkout.

It may take up to 48 hours for the tracking to become active. Once active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

Tracking updates may occasionally stop. Contact us if the estimated delivery date has passed.

  

Undelivered / Lost Packages

The carrier is responsible for the safety of packages until delivery to you. We do not automatically replace lost packages without carrier confirmation.

 

If your package hasn’t arrived by the estimated delivery date:

• Please wait 7 days before contacting us.

• Check your tracking link for the latest status.

• Contact the carrier directly to resolve any delivery issues.

A replacement will only be provided after the carrier confirms the package is lost. 

Customers using third-party forwarding services are responsible for any fees to receive replacements.

 

Damaged During Transit

The carrier is responsible for the safety of packages until delivery to you. We do not automatically replace damaged products without carrier confirmation.

 

If you receive a damaged package and product:

•  Take clear photos of both the original package and the damaged product.

•  File a report with the carrier and provide us with the confirmation.

Replacements are provided only after carrier confirmation to prevent any fraudulent claims.

Customers using third-party forwarding services are responsible for any fees to receive replacements.

 

Marked as "Delivered"

If the tracking shows "Delivered" but you haven't received it:  

• Check around your property and with neighbors.

• Contact your local postal office to inquire about the delivery location.

 

If still missing, it may have been stolen. File a police report and follow their instructions.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

Lost or Stolen Packages

Once your tracking number is active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

We are not responsible for lost or stolen packages and, no refund will be issued once they have been delivered to the customer’s address.