Shipping Policy

 

Orders placed through our website will be processed by a third-party company.

 

Extra Charges

Customs duties and additional charges may apply depending on the country’s regulations. Customers are responsible for paying any such fees associated with their purchase.

Additionally, customers using third-party forwarding services are responsible for all related fees, including costs for receiving replacements due to defective prints or other issues.


 

Shipping Availability

Shipping is provided to the countries listed below and may vary depending on the product selected.

For countries not listed below, a third-party forwarding service can be used as an option.

 

"Liability Terms for Third-Party Forwarding Services"

 

America:

 Brazil, Canada, and The United States.

Europe:

Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, the United Kingdom, and Switzerland.

Oceania and Asia:

Australia, New Zealand, and Japan.

 


Shipping Companies

FedEx, DHL, Asendia, La Poste, Post NL, UPS, Royal Mail.

 

Shipping Method

Standard Shipping 

 

Estimated Delivery Time 

 

  • North America:  4 ~ 7 Business days 

  • Asia: 10 ~ 20 Business days

  • Oceania:  5 ~ 7 Business days 

  • Europe:  4 ~ 7 Business days 

  • South America:  9 ~ 15 Business days 

  • Rest of the World: 9 ~ 15 Business days  

 

Delivery times are estimated and cannot be guaranteed. Delays may occur, and we cannot be held responsible.

 

Tracking

A notification with the tracking number will be sent.

  • It can take up to 48 hours for the tracking to become available. 

    Sometimes, the tracking may stop updating. Please wait, and contact us if the estimated delivery date has passed.

 

 

Undelivered / Lost Products

If a package has not arrived within the estimated delivery time, please wait 7 days after the expected delivery date before contacting us.

Once the carrier confirms, we will send you a replacement product at no cost as soon as possible.

Customers using third-party forwarding services are responsible for any fees to receive the replacement for undelivered or lost products during transit.

 

Damaged During Transit

Please send us a picture of the damaged product, the original packaging, and the order number as soon as you receive the package, and we will send a replacement at no cost to you as soon as possible.

Customers using third-party forwarding services are responsible for any fees to receive the replacement for damaged products during transit.

 


Marked as "Delivered"

Due to the increase in "porch pirates," delivery drivers may sometimes hide packages to protect them. If the tracking shows "Delivered" but you haven't received your package, please:

  • Check around your property and with neighbors to see if the package was mistakenly delivered to the wrong address.

  • Contact your local postal office to inquire about the delivery location.

  • If you're still unable to locate the package, it may have been stolen. In such cases, you will need to file a police report and follow their instructions.


We are responsible for the package until it arrives at the customer's address.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been delivered to the customer's address.

By completing your purchase, you acknowledge that you have read and understood our terms and that no refund or replacement will be issued in such cases.