Playful Dolphins Women's Swimming Dolphins Surf Strap Top | B+C 1012BE

Not accepted after purchase.

Accepted within 12 hours of purchase.

 

Orders placed through our website will be processed by a third-party company.

 

Extra Charges

Customs duties and additional charges may apply depending on the country’s regulations. Customers are responsible for paying any such fees associated with their purchase.

Additionally, customers using third-party forwarding services are responsible for all related fees, including costs for receiving replacements due to defective prints or other issues.

 

Shipping Availability

Shipping is provided to the countries listed below and may vary depending on the product selected.

For countries not listed below, a third-party forwarding service can be used as an option.

 

"Liability Terms for Third-Party Forwarding Services"

 

America:

 Brazil, Canada, and The United States.

Europe:

Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, the United Kingdom, and Switzerland.

Oceania and Asia:

Australia, New Zealand, and Japan.

 

Shipping Companies

FedEx, DHL, Asendia, La Poste, Post NL, UPS, Royal Mail.

 

Shipping Method

Standard Shipping 

 

Estimated Delivery Time 

 

• North America:  4 ~ 7 Business days 

• Asia: 10 ~ 20 Business days

• Oceania:  5 ~ 7 Business days 

• Europe:  4 ~ 7 Business days 

• South America:  9 ~ 15 Business days 

• Rest of the World: 9 ~ 15 Business days  

 

Delivery times are estimated and cannot be guaranteed. Delays may occur, and we cannot be held responsible.

 

Tracking

A notification with the tracking number will be sent.

• It can take up to 48 hours for the tracking to become available. 

  Sometimes, the tracking may stop updating. Please wait, and contact us if the estimated delivery date has passed.

 

 

Undelivered / Lost Products

If a package has not arrived within the estimated delivery time, please wait 7 days after the expected delivery date before contacting us.

Once the carrier confirms, we will send you a replacement product at no cost as soon as possible.

Customers using third-party forwarding services are responsible for any fees to receive the replacement for undelivered or lost products during transit.

 

Damaged During Transit

Please send us a picture of the damaged product, the original packaging, and the order number as soon as you receive the package, and we will send a replacement at no cost to you as soon as possible.

Customers using third-party forwarding services are responsible for any fees to receive the replacement for damaged products during transit.

 

Marked as "Delivered"

Due to the increase in "porch pirates," delivery drivers may sometimes hide packages to protect them. If the tracking shows "Delivered" but you haven't received your package, please:

• Check around your property and with neighbors to see if the package was mistakenly delivered to the wrong address.

• Contact your local postal office to inquire about the delivery location.

• If you're still unable to locate the package, it may have been stolen. In such cases, you will need to file a police report and follow their instructions.

We are responsible for the package until it arrives at the customer's address.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been delivered to the customer's address.

By completing your purchase, you acknowledge that you have read and understood our terms and that no refund or replacement will be issued in such cases.

 

  

 

Exchanges and Returns

Unfortunately, returns of non-defective, undamaged products are not accepted, and we do not offer exchanges for orders as our products are customized and printed at the customer's request.

Returns of non-defective, undamaged products are not accepted and are non-refundable.

 

Returns of non-defective, undamaged products

No return shipping label will be provided. Customers are responsible for the return shipping costs if they choose to return the package. The product must be returned with a trackable number to the address below.

The return shipping fee is non-refundable.

 

Return Address:

Location: Japan

Since it is a home-based business, the full return address will be provided once the return request has been approved.

 

"Refund for Non-Compliance with Our Terms: Please see below."

 

Cancellation

Orders are automatically placed on hold for 12 hours. Changes and cancellations are accepted within this period.

Cancellations can be made directly using the button displayed in the customer's account, which is visible only when the order is in the unfulfilled stage.

Cancellations during or after production are not accepted and are non-refundable.

Cancellations during or after production

The package will still be shipped to the customer’s address even after cancellation. Customers must receive the package and forward it to the address below. If the package is rejected, the printing company will receive and dispose of it without notifying us.

No refund will be issued if the printing company receives the package.

 

Return Address:

Location: Japan

Since it is a home-based business, the full return address will be provided once the return request has been approved.

 

"Refund for Non-Compliance with Our Terms: Please see below."

 

 

Defective Print and Issues

 

We aim for the best quality in every print, but due to factors beyond our control, it's possible that a print may not meet the expected standard.

Please inspect the product upon arrival and contact us within 7 days if you receive a defective print, incorrect size, or quantity, providing the details below.

• Small-quantity orders: The order number and a picture.

• Bulk orders: The order number, pictures, and a video following the required instructions.

 

Once verified, a free replacement will be sent as quickly as possible. However, delays may occur if the product is out of stock and will be shipped once it is back in stock.

Customers using third-party forwarding services are responsible for any fees to receive the replacement for defective prints and other issues, such as damaged or undelivered/lost products during transit.

 

 

Print Quality

Any deviation between the on-screen image and the physical product is not considered a printing error or defect. Common variations may include blurry prints, size and position variations, or faded colors.

 

        

 

Extended Seam Ends

 

 

Stain

During the printing process, the garment may get dirty. Wash the product, and the stain will come off.

 

European Union 14-day Cooling Off Period

Only consumers in the European Union have strong consumer rights when buying from businesses based in the EU.

EU-based websites are obliged to offer a 14-day cooling-off period to return a product for a full refund. However, this right does not apply to customized, personalized products or when purchasing from websites outside the EU.

When buying from a business outside the EU (UK, US, China, etc.), you do not have the right to a 14-day cooling-off period to return the product.

Additionally, you may be subject to extra taxes and charges upon receiving your order.

 

"Refund for Non-Compliance with Our Terms: Please see below."

 

Refund

Refunds are automatically issued to the original payment method within 10 business days. 

Please wait for your bank or credit card company to process the refund, and contact us if you haven't received it within 15 business days.

 

 

Refund for Non-Compliance With Our Terms

This term applies to cancellations during or after production and the return of non-defective, undamaged products for small quantity and bulk orders.

The refund will be based on the price paid for the product, excluding shipping fees and any additional charges. A restocking fee will apply and be deducted from the refund, issued after the product inspection.

 

• Return Period: The product must be returned within 7 days of receiving the package.

• Condition: The product must be in its original packaging, unopened and unused.

• Non-refundable fees: Shipping fees, return shipping costs, and any additional charges, including third-party forwarding service fees.

• Restocking Fee: As our products are customized and printed upon request, we allow cancellations within a 12-hour time frame. We also provide detailed product pictures and a print sample of one of our designs to ensure transparency before purchase.

As a made-to-order, online-only business, this fee applies to recover production costs.

• • 50% fee for small-quantity orders.

  • 60% fee for bulk orders.

 

 

Non-refundable

• Exchanges or returns of non-defective, undamaged products.

• Order cancellations during or after production.

• Incorrect size or quantity ordered by the customer.

• Incorrect address provided by the customer.

• Package rejected by the customer during delivery.

• Package abandoned in customs or at the post office.
  

• Lost or stolen packages after delivery.

• Large quantity / Bulk orders: cancellations during or after production and the returns of orders.

 

 

Marked as "Delivered"

We are responsible for the package until it arrives at the customer's address.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been delivered to the customer's address.

By completing your purchase, you acknowledge that you have read and understood our terms and that no refund or replacement will be issued in such cases.

 

 

Care Instructions

 

General	A stylish and sustainable choice, this tank top combines comfort, fashion, and ethical manufacturing for the conscious consumer.
Wash	Recommended care involves washing in a manner that preserves the fabric's integrity and appearance, likely suggesting a gentle cycle.
Dry	To maintain the tank's quality, a low heat tumble dry or air dry is recommended.
Store	This tank is perfect for those looking to add a touch of modern sophistication to their wardrobe, with its unique texture and eco-conscious production.