Printed locally, depending on stock availability. Customs duties may apply.

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Orders placed through our website will be processed by a third-party company.

Extra Charges

Customs duties and other fees may apply depending on your country’s regulations. Customers are responsible for any charges.

Customers using third-party forwarding services are also responsible for all related fees, including costs for receiving replacements due to defective prints or other issues.

 

Shipping Availability

Printed locally based on product availability. If unavailable, orders may be produced in a different location. Customs duties may apply.

 

America:

 Brazil, Canada, and The United States.

Europe:

Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, the United Kingdom, and Switzerland.

Oceania and Asia:

Australia, New Zealand, Japan.

 

Shipping Companies

FedEx, DHL, Asendia, La Poste, Post NL, USPS, Royal Mail, and JP Post.

 

Shipping Method

Standard Shipping 

 

Estimated Delivery Time 

Estimated times exclude production time (2–3 business days).

 

• North America:  4 - 7 Business days 

• Asia: 10 - 20 Business days

• Oceania:  5 - 7 Business days 

• Europe:  4 - 7 Business days 

• South America:  9 - 15 Business days 

• Rest of the World: 9 - 15 Business days  

Delivery times are estimated and cannot be guaranteed. Delays may occur, and we cannot be held responsible. 

 

Tracking

The tracking number will be sent to the email you provided at checkout.

It may take up to 48 hours for the tracking to become active. Once active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

Tracking updates may occasionally stop. Contact us if the estimated delivery date has passed.

  

Undelivered / Lost Packages

The carrier is responsible for the safety of packages until delivery to you. We do not automatically replace lost packages without carrier confirmation.

 

If your package hasn’t arrived by the estimated delivery date:

• Please wait 7 days before contacting us.

• Check your tracking link for the latest status.

• Contact the carrier directly to resolve any delivery issues.

A replacement will only be provided after the carrier confirms the package is lost. 

Customers using third-party forwarding services are responsible for any fees to receive replacements.

 

Damaged During Transit

The carrier is responsible for the safety of packages until delivery to you. We do not automatically replace damaged products without carrier confirmation.

 

If you receive a damaged package and product:

•  Take clear photos of both the original package and the damaged product.

•  File a report with the carrier and provide us with the confirmation.

Replacements are provided only after carrier confirmation to prevent any fraudulent claims.

Customers using third-party forwarding services are responsible for any fees to receive replacements.

 

Marked as "Delivered"

If the tracking shows "Delivered" but you haven't received it:  

• Check around your property and with neighbors.

• Contact your local postal office to inquire about the delivery location.

 

If still missing, it may have been stolen. File a police report and follow their instructions.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

Lost or Stolen Packages

Once your tracking number is active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

We are not responsible for lost or stolen packages and, no refund will be issued once they have been delivered to the customer’s address.

 

 

  

 

Exchanges and Returns

Returns of non-defective products are not accepted and are non-refundable, as our products are customized and printed at the customer's request.

We do not offer exchanges.

 

Cancellation

• On hold for 12 hours. Changes and cancellations are accepted within this period.

• Use the cancellation button in the customer's account (visible only when the order is unfulfilled).
  

During or after production

• Not accepted and are non-refundable.

The package will still be shipped. Don’t reject it, and forward it to the address provided once the return request is approved. 

No refund will be issued if the printing company receives the package and disposes of it without notifying us.

 

Defective Prints and Issues

Due to factors beyond our control, it's possible that a print may not meet the expected standard.

1- Please inspect the product and contact us within 7 days if you receive:

• Issues:  Defective print, incorrect size, or quantity (not ordered by the customer)

2- Provide Us with the Details Below

• Small-quantity orders: The order number and a picture.

• Bulk orders: The order number, pictures, and a video following the required instructions.

 

A free replacement will be sent once verified. Delays may occur if the product is out of stock, it will be shipped once available.

Customers using third-party forwarding services are responsible for any fees to receive the replacement.

 

Print Quality

On-Screen Color vs Printed Product

Any difference between the colors displayed on your screen and the final printed product is not considered a printing error or defect.

 

Defect Samples

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Extended Seam Ends

 

 

Stain

During the printing process, the garment may get dirty. Wash the product, and the stain will come off.

 

EU 14-day Cooling Off Period

Only consumers in the EU have strong consumer rights when buying from EU-based businesses. EU websites must offer a 14-day cooling-off period for returns and full refunds.

This right does not apply to customized or personalized products, or when buying from businesses outside the EU (UK, US, China, etc.).

You may also be subject to additional taxes or charges when receiving your order.

 

Refunds

Refunds are automatically issued to the original payment method within 10 business days. 

Please allow time for your bank or credit card company to process the refund. Contact us if you have not received it within 15 business days.

 

Refund for Non-Compliance With Our Terms

This applies to the following conditions:

• Cancellations during or after production.

• Returns of non-defective products.

• Return Period: Within 14 days of delivery.

• Condition: In its original packaging, unopened and unused.

• Non-refundable: Shipping fees, return shipping costs, and any additional charges, including third-party forwarding service fees.

 

The refund is based on the product price. A restocking fee will be deducted from the refund and issued after the product inspection. 

• 100% of the product price as store credit, or

• 50% fee for small-quantity orders

• 60% fee for bulk orders.

Note: The restocking fee applies to recover production costs, as products are printed upon request and held for 12 hours before production.

 

Non-refundable

• Exchanges & returns of non-defective products.

• Cancellations during or after production.

• Incorrect size or quantity ordered by the customer.

• Incorrect address provided by the customer.

• Package rejected by the customer during delivery.

• Package abandoned in customs or at the post office.
  

• Lost or stolen packages after delivery.

• Large quantity / Bulk orders: cancellations during or after production and the returns of orders.

 

Marked as "Delivered"

Once the tracking status is marked as “Delivered,” the package is considered delivered to the address provided and becomes the customer’s responsibility.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

Lost or Stolen Packages

Once your tracking number is active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

We are not responsible for lost or stolen packages and, no refund will be issued once they have been delivered to the customer’s address.

 

 

Care Instructions

 

General	A versatile, durable option for eco-friendly consumers looking for a premium organic shirt suitable for various customization options.
Wash	Machine wash the garment cold with like colors; eco-friendly detergents are advised.
Store	Store in a cool, dry place away from direct sunlight to maintain the integrity of the fabric and colors.
Dry	Tumble dry low or hang to dry for the best maintenance of the fabric's quality.