Printed locally, depending on stock availability. Customs duties may apply.

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Orders placed through our website will be processed by Gelato Global Network.

Extra Charges

Customs duties and other fees may apply depending on your country’s regulations. Customers are responsible for any charges.

Customers using third-party forwarding services are also responsible for all related fees, including costs for receiving replacements due to defective prints or other issues.

 

Shipping Availability

 

America:

 Brazil, Canada, and The United States.

Europe:

Austria, Belgium, Bulgaria, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, the United Kingdom, and Switzerland.

Oceania and Asia:

Australia, New Zealand, Japan.

 

Shipping Companies

FedEx, DHL, Asendia, La Poste, Post NL, USPS, Royal Mail, and JP Post.

 

Shipping Method

Standard Shipping 

 

Estimated Delivery Time 

Estimated times exclude production time (2–3 business days).

 

• North America:  4 - 7 Business days 

• Asia: 10 - 20 Business days

• Oceania:  5 - 7 Business days 

• Europe:  4 - 7 Business days 

• South America:  9 - 15 Business days 

• Rest of the World: 9 - 15 Business days  

Delivery times are estimated and cannot be guaranteed. Delays may occur, and we cannot be held responsible. 

 

Tracking

The tracking number will be sent to the email you provided at checkout.

It may take up to 48 hours for the tracking to become active. Once active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

Tracking updates may occasionally stop. Contact us if the estimated delivery date has passed.

  

Undelivered / Lost Packages

The carrier is responsible for the safety of packages until delivery to you. We do not automatically replace lost packages without carrier confirmation.

 

If your package hasn’t arrived by the estimated delivery date:

• Please wait 7 days before contacting us.

• Check your tracking link for the latest status.

• Contact the carrier directly to resolve any delivery issues.

A replacement will only be provided after the carrier confirms the package is lost. 

Customers using third-party forwarding services are responsible for any fees to receive replacements.

 

Damaged During Transit

The carrier is responsible for the safety of packages until delivery to you. We do not automatically replace damaged products without carrier confirmation.

 

If you receive a damaged package and product:

•  Take clear photos of both the original package and the damaged product.

•  File a report with the carrier and provide us with the confirmation.

Replacements are provided only after carrier confirmation to prevent any fraudulent claims.

Customers using third-party forwarding services are responsible for any fees to receive replacements.

 

Marked as "Delivered"

If the tracking shows "Delivered" but you haven't received it:  

• Check around your property and with neighbors.

• Contact your local postal office to inquire about the delivery location.

 

If still missing, it may have been stolen. File a police report and follow their instructions.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

 

Lost or Stolen Packages

Once your tracking number is active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

We are not responsible for lost or stolen packages and, no refund will be issued once they have been delivered to the customer’s address.

 

 

  

 

Exchanges and Returns

Returns of non-defective products are not accepted and are non-refundable, as my designs exist only as digital files before production and are turned into physical products only when an order is placed.

We do not offer exchanges because we do not keep stock.

Cancellation

• Orders are put on hold for 24 hours. Cancellations are accepted from the time the order is placed.

This allows customers to change their minds before production begins. Once the window has passed, cancellations are no longer accepted.

• Use the cancellation button in the customer's account (visible only when the order is unfulfilled).
  

During or after production

• Not accepted and are non-refundable.

The package will still be shipped. Don’t reject it, and forward it to the address in Japan provided once the return request is approved.

No refund will be issued if the printing company receives the package and disposes of it without notifying us. 

Defective Prints and Issues

Due to factors beyond our control, it's possible that a print may not meet the expected standard.

 

1- Please inspect the product and contact us within 7 days if you receive the following issue below:

• Defective print, incorrect size, or quantity (not ordered by the customer)

2- Provide us with the details below:

• Small-quantity orders: The order number and a picture.

• Large-quantity orders: The order number, pictures, and a video following the required instructions.

A free replacement will be sent once verified. 

Customers using third-party forwarding services are responsible for any fees to receive the replacement.

Print Quality

On-Screen Color vs Printed Product

Any difference between the colors displayed on your screen and the final printed product is not considered a printing error or defect.

Defect Samples

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Extended Seam Ends

 

 

Stain

During the printing process, the garment may get dirty. Washing the product should remove the stain.

EU 14-day Cooling Off Period

EU consumers generally have the right to withdrawal from online purchases without giving a reason.

However, EU law provides exceptions to this right, including the one described in Article 16(c) of Directive 2011/83/EU. 

Exception under Article 16(c)

Article 16(c) of Directive 2011/83/EU provides an exception to the right of withdrawal for goods made to the consumer’s specifications or clearly personalized. Article 2(4) defines goods made to the consumer’s specifications as non-prefabricated goods made on the basis of an individual choice of or decision by the consumer.

Business Model

My designs exist only as digital files before production and are turned into physical products only when an order is placed.

The customer's choices determine which design, product type, and size becomes a physical product.

Return Rules

Return rules only apply to non-defective items. For defective products, a new product will be sent once confirmed.

• Return window: Items must be returned within 14 days from the delivery of the last item in the order.

• Condition: unworn, unwashed, undamaged, and unaltered, and in their original packaging to be eligible for a refund.

• Extension: Weekends or holidays.

Cancellation

Within 24 hours from the time the order is placed.

This allows customers to change their minds before production begins. Once the window has passed, cancellations are no longer accepted.

Return Location & Cost

• Returns must be shipped to Japan. The return address will be provided after your return request is approved.

• Customers are responsible for return shipping costs and must provide a tracking number.

• Non-refundable: Original shipping charges, return shipping costs, customs duties, and additional fees.

Refund Deduction

The refund is based only on the product price and is issued to the original payment method within 10 business days after the product inspection.

60% Deduction fee

This fee will be deducted from the refund to partially cover production and order-processing costs, as my designs exist only as digital files before production and are turned into physical products only when an order is placed.

All returned packages will be recorded from the moment they are opened. Items will be inspected to verify their condition, and the recordings will be retained as evidence in case of fraudulent returns.

Refunds

Refunds are automatically issued to the original payment method within 10 business days. 

Please allow time for your bank or credit card company to process the refund. Contact us if you have not received it within 15 business days.

Non-Defective Returns Terms

In cases where a customer wants to return a non-defective product despite our Return & Refund Policy, or cancels an order during or after production, the following refund terms apply:

• Cancellation during or after production: In accordance with our cancellation terms.

The refund is based only on the product price and issued to the original payment method within 10 business days after the product inspection.

60% Deduction fee

This fee will be deducted from the refund to partially cover production and order-processing costs, as my designs exist only as digital files before production and are turned into physical products only when an order is placed.

Return Period

Within 14 days of delivery.

Condition

In its original packaging, unworn, unwashed, undamaged, and unaltered.

Returns must be sent to an address in Japan, and a tracking number must be provided. The customer is responsible for the return shipping costs.

• Non-refundable: Original shipping charges, return shipping costs, customs duties, and additional fees, including third-party forwarding service fees.

All returned packages will be recorded from the moment they are opened. Items will be inspected to verify their condition, and the recordings will be retained as evidence in case of fraudulent returns.

Non-refundable

• Exchanges & returns of non-defective products.

• Cancellations during or after production.

• Incorrect size or quantity ordered by the customer.

• Incorrect address provided by the customer.

• Package rejected by the customer during delivery.

• Package abandoned in customs or at the post office.
  

• Lost or stolen packages after delivery.

• Large quantity: cancellations during or after production and returns of non-defective products.

Marked as "Delivered"

Once the tracking status is marked as “Delivered,” the package is considered delivered to the address provided and becomes the customer’s responsibility.

No refund will be issued if the tracking status is marked as 'Delivered' and the customer claims not to have received it.

Lost or Stolen Packages

Once your tracking number is active, you, as the recipient, are responsible for tracking your package, requesting delivery alerts, holding it for pickup, or redirecting it to ensure it arrives safely.

We are not responsible for lost or stolen packages and, no refund will be issued once they have been delivered to the customer’s address.