Cancellation, Exchanges & Returns

  

 

Exchanges and Returns

Unfortunately, returns of non-defective, undamaged products are not accepted, and we do not offer exchanges for orders as our products are customized and printed at the customer's request.

Returns of non-defective, undamaged products are not accepted and are non-refundable.

 

Returns of non-defective, undamaged products

No return shipping label will be provided. Customers are responsible for the return shipping costs if they choose to return the package. The product must be returned with a trackable number to the address below.

The return shipping fee is non-refundable.

 

Return Address:

Mariana Martine 

〒 438-0205

Shizuoka-Ken Iwata-Shi Horinouchi 1638-17  

Japan.

 

"Please see 'Refund for Non-Compliance with Our Terms' in our Refund Policy."

 

Cancellation

Orders are automatically placed on hold for 12 hours. Changes and cancellations are accepted within this period.

Cancellations can be made directly using the button displayed in the customer's account, which is visible only when the order is in the unfulfilled stage.

Cancellations during or after production are not accepted and are non-refundable.

Cancellations during or after production

The package will still be shipped to the customer’s address even after cancellation. Customers must receive the package and forward it to the address below. If the package is rejected, the printing company will receive and dispose of it without notifying us.

No refund will be issued if the printing company receives the package.

 

Return Address:

Mariana Martine 

〒 438-0205

Shizuoka-Ken Iwata-Shi Horinouchi 1638-17  

Japan.

 

 

"Please see 'Refund for Non-Compliance with Our Terms' in our Refund Policy."