EU Consumer Rights
EU 14-day Cooling Off Period
Only consumers in the EU have strong consumer rights when buying from EU-based businesses. EU websites must offer a 14-day cooling-off period for returns and full refunds.
This right does not apply to customized or personalized products, or when buying from businesses outside the EU (UK, US, China, etc.).
You may also be subject to additional taxes or charges when receiving your order.
Return Rules
Return window:
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Items must be returned within 14 days, unopened, unused, and in their original packaging to be eligible for a refund
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Extend to account for weekends or holidays
Cancellation window: 24 hours ( 1 day )
- Starting from the delivery of last item in order
Return shipping cost:
- Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
Restocking Fee
The refund is based on the product price, and issued after the product inspection. Customers may choose one of the following:
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100% of the product price as store credit (no restocking fee), or
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Product price − restocking fee: 50% fee for small-quantity orders, 60% fee for bulk orders.