Defective Print and Issues

 


Defective Prints and Issues

 

We aim for the best quality in every print, but due to factors beyond our control, it's possible that a print may not meet the expected standard.

Please inspect the product upon arrival and contact us within 7 days if you receive a defective print, incorrect size, or quantity, providing the details below.

  • Small-quantity orders: The order number and a picture.

  • Bulk orders: The order number, pictures, and a video following the required instructions.

 

Once verified, a free replacement will be sent as quickly as possible. However, delays may occur if the product is out of stock and will be shipped once it is back in stock.

Customers using third-party forwarding services are responsible for any fees to receive the replacement for defective prints and other issues, such as damaged or undelivered/lost products during transit.

 

 

Print Quality

Any deviation between the on-screen image and the physical product is not considered a printing error or defect. Common variations may include blurry prints, size and position variations, or faded colors.

 

        

 

Extended Seam Ends

Occasionally, some extra threads may remain at the seams during production. These threads can be easily trimmed and do not affect the quality of the garment.

 

 

Stain

During the printing process, the garment may get dirty. Wash the product, and the stain will come off.